pulluriharikrishna7
About Candidate
1. Provided real-time chat support to customers in a high-volume contact center environment.
2. • Handled customer queries and complaints with accuracy and professionalism.
3. • Achieved first contact resolution while maintaining customer satisfaction.
4. • Met SLA, AHT, TAT, and quality benchmarks consistently.
5. • Managed multiple concurrent chats and used CRM tools for case documentation.
Location
Education
I
Intermediate
2019
MJP Junior College
Work & Experience
e
eSupport Officer
16/04/2025 - 17/07/2025
IntouchCX
